In Case of Emergency

If you are in immediate danger dial 000 (triple zero) for assistance from Australian authorities.

What constitutes an emergency:

• The death, arrest or serious injury/illness of an American citizen;
• When an American citizen is a victim of serious crime;
• The loss or theft of a U.S. passport and travel is scheduled within the next five business days.

What does not constitute an emergency:

• Any enquiry about non-immigrant or immigrant visas, including green cards and naturalization;
• Routine passport or citizenship questions;
• Enquiries about notarial services, Social Security, Veterans Affairs or taxation.

In the event of an emergency involving an American citizen, please phone the following number:

For New South Wales, Queensland and Australian Capital Territory (ACT):

• During business hours (8am-5pm AEST Monday through Friday)
  • Within Australia: (02) 9373-9200, selecting option 1
  • When calling from the United States: 011-612-9373-9200, selecting option 1
• After business hours
  • Within Australia: (02) 4422-2201
  • When calling from the United States 011-612-4422-2201

For Victoria, South Australia, Northern Territory and Tasmania:

• During business hours (8am-5pm AEST Monday through Friday)
  • Within Australia: (03) 9526-5900
  • When calling from the United States: 011-613-9526-5900
• After business hours
  • Within Australia: (03) 9389-3601
  • When calling from the United States 011-613-9389-3601

For Western Australia:

• During business hours (8am-5pm AWST Monday through Friday)
  • Within Australia: (08) 9202-1224
  • When calling from the United States: 011-618-9202-1224
• After business hours
  • Within Australia: (08) 9476-0081
  • When calling from the United States 011-618-9476-0081

For non-emergency issues and routine enquiries please see our General Contact Page.

Last update: Wednesday, 6 January 2010 GMT+1100